Frequently Asked Questions

Christmas Frequently Asked Questions

When is your last order date for Christmas?
The cut-off date for ordering for Christmas is the 13th December. However, as there are a limited number of each box available, this may be sooner. Please order as soon as you can to avoid any disappointment.

When will my Christmas order be sent out?
All Christmas boxes are available to be despatched the week commencing 2nd, 9th and 16th December. Orders will be posted out Monday-Thursday on these days, as Christmas is a busy time of year the orders may be processed slightly slower than the usual 1-2 working days, but your box should be with you by the end of the week. If you’d like your box arriving closer to a specific day in the week, just leave a note at the checkout and I’ll do my best to work around it.

Can I pick which bakes I have?
All the Christmas bakes you see on the website are set boxes, and can’t be changed. There are a whole variety so hopefully there is something for everyone.

Can I order from the normal range of bakes for Christmas?
From the 4th December, there will only be a small range of the everyday bakes available to order for Christmas. The most popular bakes; Chocolate Orange Brownies, Biscoff Blondies, Toblerone Brownies, Jammie Dodger Blondies and the Surprise Selection box will all be available to order for Christmas. All other bakes will be marked out of stock until the New Year, so that I can keep up with all the Christmas specials.

Frequently Asked Questions

Can I order bakes for a specific date?
If you would like an order to arrive for a certain date, for a birthday or event, you can leave the date in the “order notes” at the checkout page. It can never be guaranteed that an order will arrive by a specific date, but the parcel will be posted in good time to give the best chance. Please see below about dispatch days.

Can I order a subscription box to arrive for a specific date?

All cake subscription boxes and brownie subscription boxes are posted out at set times each month. For this reason they can’t be posted out for a specific date within the month. Gift certificates are available for both products, so if you would like to gift them for a birthday you can give the gift certificate before the boxes arrive.

When will my order arrive?
Regular orders are posted out 1st class on Mondays, Tuesdays and Thursdays. Orders are aimed to be dispatched between 1-2 working days, and Royal Mail aim to deliver 1st class post within 1-2 working days. So you should expect your order between 2-5 days from placing your order.
Orders placed Thursday-Sunday are posted out on a Monday or Tuesday
Orders placed on Monday are usually posted out on a Tuesday
Orders placed on a Tuesday or Wednesday are usually posted on Thursday

Cake subscription boxes are dispatched on the first Monday and Tuesday of each month. This means they should arrive between Wednesday and Friday after the 1st Monday of each month.

Brownie subscription boxes are dispatched on the second Tuesday of each month. This means the boxes should arrive between the 1st Wednesday and Friday of each month.

Can I pick my own selection of bakes?

There are a few options for selection boxes available on the website. You can choose to pick two types of bake in one box with the pick your own box. Or choose a surprise selection box, to receive a mix of bakes which will be a surprise on delivery
These are currently the only selection boxes available to order. As a small-scale bakery with everything baked to order, it’s not possible to bake up mixed piece selections to order.

Do you cater for dietary requirements?

There are a few ready to order vegan options available on the website here

If you would like to discuss catering to an allergy or intolerance please use the contact form to discuss and for prices.

I’ve seen a bake on social media which isn’t on the website, how can I order it?

There are certain special bakes which are included in brownie subscription boxes, cake subscription boxes and for seasonal selections. These bakes are exclusive to these boxes and aren’t available to order. There are often new and exciting bakes up for grabs, and subscription boxes can be bought again for a limited time once they’ve been posted out. If you keep an eye out on Instagram and Facebook, there will be updates about new products and when they can be ordered.