Frequently Asked Questions

Frequently Asked Questions

Can I order bakes for a specific date?
If you would like an order to arrive for a certain date, for a birthday or event, you can leave the date in the “order notes” at the checkout page. It can never be guaranteed that an order will arrive by a specific date, but the parcel will be posted in good time to give the best chance. Please see below about dispatch days.

Can I order a subscription box to arrive for a specific date?

All cake subscription boxes and brownie subscription boxes are posted out at set times each month. For this reason they can’t be posted out for a specific date within the month. Gift certificates are available for both products, so if you would like to gift them for a birthday you can give the gift certificate before the boxes arrive.

When will my order arrive?
Regular orders are posted out 1st class on Mondays, Tuesdays and Thursdays. Orders are aimed to be dispatched between 1-2 working days, and Royal Mail aim to deliver 1st class post within 1-2 working days. So you should expect your order between 2-5 days from placing your order.
Orders placed Thursday-Sunday are posted out on a Monday or Tuesday
Orders placed on Monday are usually posted out on a Tuesday
Orders placed on a Tuesday or Wednesday are usually posted on Thursday

Cake subscription boxes are dispatched on the first Monday and Tuesday of each month. This means they should arrive between Wednesday and Friday after the 1st Monday of each month.

Brownie subscription boxes are dispatched on the second Tuesday of each month. This means the boxes should arrive between the 2nd Wednesday and Friday of each month.

Can I pick my own selection of bakes?

There are a few options for selection boxes available on the website. You can choose to pick two types of bake in one box with the pick your own box. Or choose a surprise selection box, to receive a mix of bakes which will be a surprise on delivery
These are currently the only selection boxes available to order. As a small-scale bakery with everything baked to order, it’s not possible to bake up mixed piece selections to order.

Do you cater for dietary requirements?

There are a few ready to order vegan options available on the website here

If you would like to discuss catering to an allergy or intolerance please use the contact form to discuss and for prices.

I’ve seen a bake on social media which isn’t on the website, how can I order it?

There are certain special bakes which are included in brownie subscription boxes, cake subscription boxes and for seasonal selections. These bakes are exclusive to these boxes and aren’t available to order. There are often new and exciting bakes up for grabs, and subscription boxes can be bought again for a limited time once they’ve been posted out. If you keep an eye out on Instagram and Facebook, there will be updates about new products and when they can be ordered.

This week there’s a slight change in dispatch days. No orders will be posted out on Thursday, and will instead be posted on Wednesday. So if you’d like any bakes for the end of the week/weekend please order before midnight on Tuesday (25th Feb).