Frequently Asked Questions

Frequently Asked Questions

Can I order bakes for a specific date?
If you would like to order bakes for a specific date, please contact us. We upload out stock every fortnight, and all orders are despatched within 10 working days. Please let us know in advance of our stock upload and we will do our best to accommodate.

Can I order a subscription box to arrive for a specific date?

All cake subscription boxes and brownie subscription boxes are posted out at set times each month. For this reason they can’t be posted out for a specific date within the month. Gift certificates are available for both products, so if you would like to gift them for a birthday you can give the gift certificate before the boxes arrive.

When will my order arrive?
Regular orders are posted out 1st class Monday-Thursday. Orders are aimed to be dispatched between 10 working days, but we will always try to get them out as promptly as we can.

Orders are posted via Royal Mail, with an aim to deliver 1st class post within 1-2 working days, but please allow up to 7 days.

Cake subscription boxes are dispatched on the week beginning the 1st Monday of each month.

Brownie subscription boxes are dispatched on the second Tuesday of each month. This means the boxes should arrive between the 2nd Wednesday and Friday of each month.

Can I pick my own selection of bakes?

At the minute we don’t have an option for a choose your own selection. However, the treatbox, brownie selection and blondie selection change regularly – so hopefully you’ll find a selection you’ll love.

Do you cater for dietary requirements?

There are a range of vegan bakes which can be ordered here, these are all made using vegan recipes – but are made in the same kitchen which handles egg and milk so are unsuitable for milk or egg allergy sufferers.

The kitchen handles gluten on a daily basis, which means we are unable to cater for those with coeliac disease. If you have a dietary requirement which means you avoid gluten but are able to handle traces, you can contact us to discuss ordering.

The kitchen handles nuts (almonds, hazelnuts) and peanuts, on a regular basis. As it is a small kitchen we do not have a nut free zone, and all bakes may contain traces of nuts and peanuts.

I’ve seen a bake on social media which isn’t on the website, how can I order it?

There are certain special bakes which are included in brownie subscription boxes, cake subscription boxes and for seasonal selections. These bakes are exclusive to these boxes and aren’t available to order. There are often new and exciting bakes up for grabs, and subscription boxes can be bought again for a limited time once they’ve been posted out. If you keep an eye out on Instagram and Facebook, there will be updates about new products and when they can be ordered.

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